Microsoft Dynamics Field Service App

Today microsoft released the field service mobile 2020 model driven app.

Microsoft dynamics field service app.

Robust offline capabilities allow field service workers to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Use the field service mobile app powered by microsoft power apps to track all service activity including offline access to bookings work orders and assets using iot alerts and commands. 3 included with sales enterprise customer service enterprise field service project service automation marketing and human resources. The application combines workflow automation scheduling algorithms and mobility to set mobile workers up for success when they re onsite with customers fixing issues.

Access information online or offline and automatically synchronize data when a connection is available display up to the minute multi day field agent schedules and job details get turn by turn driving directions to job sites call and email contacts and browse their websites within the app update work schedule status in real time see work order problems on the schedule reassign schedules directly from the device change unassigned slots. Dynamics 365 for field service provides the cross platform multi device field service mobile application that is specifically crafted to the field service worker s needs. Deliver exceptional customer experiences using dynamics 365 field service to dispatch the right resource at the right time to the right place with all the tools to succeed the first time. 2 sales enterprise 20 users customer service enterprise 20 users or marketing.

The app will be managed in the same way that any model driven app is. Provide additional expertise to your technicians consult with experts in real time to solve problems faster and perform remote inspections with dynamics 365 remote assist. The field service mobile app gives field technicians the information they need to get to a customer location and complete work orders quickly. The field service application enables you to.

Dynamics 365 field service provides the cross platform multi device field service mobile application that is crafted to the field service worker s needs. This is a huge step forward and a couple of things to call out that will make everyone s life easier. 4 when purchased as a standalone application or additional capacity. Before field technicians can use the field service mobile app a customer engagement administrator needs to install the field service mobile configuration tool and related mobile project.

With field service for dynamics 365 you can. 1 10 users minimum of qualifying dynamics 365 app. Offline profiles are configured within the standard offline mobile profiles. The dynamics 365 field service business application helps organizations deliver onsite service to customer locations.